Privacy Policy
Last updated: 29 September 2026
Toolsie is a trading name of Deliveries New Zealand Limited ("Toolsie", "we", "us" or "our"). We provide a digital platform that helps users record, organise and manage information about their tools and equipment, including photographs, serial numbers, receipts, purchase information, maintenance records and supporting documentation.
We care about the privacy and security of the information entrusted to us. This Privacy Policy explains how we collect, use, store and disclose personal information when you use the Toolsie website, platform and related services ("Services").
We handle personal information in accordance with the Privacy Act 2020 (New Zealand) and its Information Privacy Principles.
1. Information we collect
Depending on how you use Toolsie, we may collect:
Account information
Information used to create and manage your account, such as:
- your name;
- email address;
- business or trading name;
- account and authentication information; and
- subscription or account status.
Tool and equipment information
Information you choose to add to Toolsie, which may include:
- tool or equipment descriptions;
- make, model and serial numbers;
- purchase dates and purchase prices;
- photographs;
- receipts and invoices;
- warranty information;
- maintenance information;
- tool locations;
- lending or borrowing information; and
- notes or other supporting documentation.
Some of this information may constitute personal information depending on what you upload.
Payment information
Where you purchase a paid Toolsie subscription or service, payments may be processed by third-party payment providers such as Stripe.
Toolsie does not need to store your full payment-card details. Payment providers may process payment information in accordance with their own privacy policies and security requirements.
We may receive information relating to your transaction, such as your subscription type, payment status, transaction amount and renewal status.
Technical and usage information
When you use Toolsie, we or our service providers may automatically receive limited technical information such as:
- IP address;
- browser and device information;
- operating system;
- login and activity timestamps;
- pages or features used;
- error and diagnostic information; and
- security-related information.
We may use cookies and similar technologies where necessary to operate, secure and improve the Services.
2. Why we collect information
We collect and use information where reasonably necessary to:
- provide and operate Toolsie;
- create and manage user accounts;
- store and display your tool records;
- generate reports, exports and evidence packs requested by you;
- process subscriptions and payments;
- provide customer support;
- send important account and service communications;
- provide reminders and notifications you request;
- improve the performance, reliability and usability of Toolsie;
- prevent fraud, abuse and unauthorised access;
- comply with applicable laws; and
- protect the rights, property and security of Toolsie and its users.
We will not use personal information for an unrelated purpose unless permitted by law or you have authorised that use.
3. Information about other people
Toolsie may allow you to record information relating to another person, for example where you record who has borrowed or been assigned a tool.
If you provide personal information about another person, you are responsible for ensuring that you have an appropriate basis to collect and provide that information to Toolsie and, where required, that the person is appropriately informed.
Where Toolsie receives personal information indirectly, we will comply with applicable obligations under the Privacy Act 2020, including Information Privacy Principle 3A where it applies.
4. Your content belongs to you
You retain ownership of the information, photographs, receipts, documents and other content you upload to Toolsie.
You give us permission to host, store, process, reproduce and otherwise use that content only to the extent reasonably necessary to provide, secure and improve the Services or as otherwise authorised by you.
We do not acquire ownership of your tool inventory simply because you store it using Toolsie.
5. Artificial intelligence and automated features
Toolsie may provide features that use artificial intelligence, optical character recognition or other automated technologies to help extract, organise, summarise or generate information.
Automated results may contain errors.
You should review important information — particularly serial numbers, purchase information, valuations, insurance information and claim documentation — before relying on or sharing it.
Where third-party technology providers process information on our behalf, we take reasonable steps to use providers appropriate for the relevant service and to protect personal information in accordance with applicable law.
6. When we share information
We do not sell your personal information.
We may disclose information where reasonably necessary to:
- hosting and infrastructure providers;
- authentication and security providers;
- payment processors;
- email and communications providers;
- analytics and technical service providers;
- AI or document-processing providers where required to provide a feature you choose to use;
- professional advisers;
- regulators, courts or government authorities where required by law; or
- another entity as part of a legitimate sale, merger, restructuring or transfer of the Toolsie business.
Service providers may only receive information reasonably necessary for the services they provide to us.
7. Overseas service providers
Some service providers used by Toolsie may store or process information outside New Zealand.
Where personal information is disclosed outside New Zealand, we will take reasonable steps to comply with the overseas-disclosure requirements of the Privacy Act 2020, including Information Privacy Principle 12 where applicable.
8. Security
We take reasonable technical and organisational safeguards to protect information against loss, unauthorised access, disclosure, alteration or misuse.
However, no online platform or storage system can guarantee absolute security.
You are responsible for keeping your login credentials secure and should contact us promptly if you believe your account has been accessed without authorisation.
9. Data retention and account deletion
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide the Services, or to meet legal, accounting, security or dispute-resolution requirements.
You may request deletion of your account and associated personal information.
Some information may need to be retained where required by law, for legitimate security or record-keeping purposes, or where it forms part of backups that are securely retained for a limited period.
Information you have previously exported or shared outside Toolsie will not necessarily be deleted from those external locations.
10. Access and correction
Under the Privacy Act 2020, you may have the right to request access to personal information we hold about you and request correction of that information.
We may need to verify your identity before responding.
If we are legally permitted to refuse or limit a request, we will explain this where required by law.
11. Marketing communications
Where permitted by law, we may send you information about Toolsie features, products or services.
You can unsubscribe from marketing communications using the unsubscribe option provided in those communications.
We may still send essential account, billing, security or service-related messages where necessary.
12. Children
Toolsie is not intended for children under 16.
If we become aware that personal information has been provided by a child in circumstances where it should not have been collected, we will take reasonable steps to address the situation.
13. Privacy breaches
If a privacy breach occurs, we will assess and respond to it in accordance with the Privacy Act 2020, including notifying affected individuals and the Office of the Privacy Commissioner where notification is legally required.
14. Changes to this Policy
We may update this Privacy Policy as Toolsie develops or our legal obligations change.
The latest version will be published on the Toolsie website with an updated revision date. Where changes materially affect how we handle personal information, we will take reasonable steps to notify affected users.
15. Contact us
If you have questions, concerns or requests relating to privacy or your personal information, please contact Toolsie at hello@toolsie.co.nz.
You can also contact the Office of the Privacy Commissioner of New Zealand if you have concerns about how your personal information has been handled.
Toolsie
A trading name of Deliveries New Zealand Limited
New Zealand
www.toolsie.co.nz